Contact
Talk to a human.
Support is staffed around the clock in eleven languages. Everything else routes to a named team, not a shared inbox that nobody owns.
Account support
24/7 in-app chat with a 90-second median first reply.
Open chat in the app
Institutional desk
Block liquidity, prime custody and OTC pricing.
institutional@novex.io
Press
Interviews, data requests and the press kit.
press@novex.io
Security disclosure
Bounties up to $2M. PGP key on the security page.
security@novex.io
Send a message
We read every one of these
Expect a reply within one business day. Account-specific questions are faster through in-app chat, where we can see your account without you pasting anything sensitive.
General enquiries
support@novex.io
Monitored 24/7. For anything touching your balance, use in-app chat so we can verify you without sharing details over email.
Registered office
Zurich
Bahnhofstrasse 42
8001 Zurich, Switzerland
APAC headquarters
Singapore
9 Battery Road, Level 21
Singapore 049910